Privacy Policy - FeedbackDrop

1. Introduction

FeedbackDrop ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our feedback collection service.

2. Information We Collect

2.1 Information You Provide

Account Information: Email address and password when you register
Payment Information: Billing details processed securely by Stripe
Project Information: Names and URLs of websites where you install our widget

2.2 Information Collected Automatically

Usage Data: How you interact with our dashboard and service
Device Information: Browser type, operating system, and IP address
Cookies: Session cookies for authentication and preferences

2.3 Feedback Data

When your users submit feedback through our widget, we collect the feedback content and optional metadata (email, browser info). This data belongs to you and is processed on your behalf.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Process transactions and send related information
Send administrative messages and security alerts
Respond to your comments, questions, and support requests
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent or illegal activities

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

Service Providers: Third parties that perform services on our behalf (hosting, payment processing, analytics)
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your account information for as long as your account is active. Feedback data is retained according to your subscription plan. You can export or delete your data at any time through your account settings.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

Encryption of data in transit (HTTPS/TLS)
Secure password hashing
Regular security assessments
Access controls and authentication

7. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Delete your personal information
Export your data in a portable format
Opt out of marketing communications
Lodge a complaint with a supervisory authority

To exercise these rights, contact us at privacy@feedbackdrop.co

8. Cookies

We use essential cookies for authentication and session management. We do not use third-party tracking cookies. You can control cookies through your browser settings, but disabling them may affect Service functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in compliance with applicable laws.

10. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through the Service. Your continued use after changes indicates acceptance.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@feedbackdrop.co